Introduction
At Caxino Online Casino (“we”, “our”, or “us”), we are committed to promoting responsible gaming and providing a safe and enjoyable environment for our players. We recognize that while gaming is a form of entertainment, it can also lead to problem gambling and addiction. This Responsible Gaming Policy outlines our commitment to preventing gambling-related harm and providing support to those affected.
1. Our Commitment
We are dedicated to maintaining a responsible gaming environment by:
- Educating players on responsible gaming practices.
- Implementing tools and features to promote responsible behavior.
- Providing support and resources for those affected by problem gambling.
- Training staff to recognize and address problem gambling.
- Ensuring compliance with local and international responsible gaming standards.
2. Player Protection Tools
To help players maintain control over their gaming activities, we offer the following tools:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending.
- Loss Limits: Restrict the amount you can lose within a specified period.
- Wagering Limits: Set limits on the amount you can wager per session or day.
- Session Time Limits: Control how long you can stay logged in during a single session.
- Reality Checks: Receive regular notifications of your gaming activity duration.
- Self-Exclusion: Temporarily or permanently restrict your access to your account.
3. Identifying Problem Gambling
Signs of problem gambling may include:
- Spending more money or time on gaming than intended.
- Neglecting personal or professional responsibilities.
- Borrowing money to gamble or cover losses.
- Concealing gambling behavior from others.
- Feeling anxious, guilty, or distressed about gaming activities.
If you or someone you know exhibits these signs, we strongly encourage seeking help from professional support services.
4. Self-Assessment Test
We offer a self-assessment test to help you evaluate your gambling behavior. The test includes questions about your gaming habits, financial impacts, and emotional responses related to gambling. Your responses are confidential and intended solely for self-evaluation.
5. Support and Resources
We partner with reputable organizations that specialize in gambling addiction support, including:
- Gambling Helpline New Zealand: 0800 654 655
- Problem Gambling Foundation: www.pgf.nz
- Gamblers Anonymous New Zealand: www.gamblersanonymous.org.nz
6. Age Verification and Protection of Minors
Caxino Online Casino strictly prohibits access to its services by individuals under the age of 18. We implement rigorous age verification checks during the registration process to prevent minors from accessing our platform.
7. Staff Training and Awareness
Our staff undergo regular training to identify and respond to signs of problem gambling. We are committed to creating an informed and supportive environment where responsible gaming practices are actively promoted.
8. Privacy and Confidentiality
All personal data related to responsible gaming measures and self-exclusion requests are handled with the utmost confidentiality and in compliance with our Privacy Policy.
9. Review and Updates
This Responsible Gaming Policy is reviewed regularly to ensure compliance with regulatory standards and to improve the support we offer. Any updates will be reflected on our website.
10. Contact Us
If you have questions or need assistance with responsible gaming, please contact us at: [email protected] Address: 14.5 Mason Street, Central Dunedin, Dunedin 9016, New Zealand
